Lansing, Michigan — Consumers Energy (CE) has provided assistance to customers over the age of 65 by connecting them with energy-saving strategies and payment options.
CE says it will reach out to select senior citizens throughout March to review their accounts and offer personalized payment assistance to “get them back in control of their energy bills.”
“We want our customers to know that we are here for them 24/7, in any season,” said Lauren Snyder, Consumers Energy’s VP of customer experience, in a news release to 6 News.
According to CE, home heating costs approximately 30% of an energy bill, with water heaters accounting for nearly 15%.
Installing a programmable thermostat is one of the most straightforward ways to cut costs. According to CE, these thermostats can save up to 20%.
Senior Check-in is available Monday through Friday from 7 a.m. to 6 p.m. by calling 888-535-9280. Senior Check-ins will connect customers with various payment assistance resources based on their specific needs.
Seniors qualify for the following assistance:
- Winter Protection: Pay part of your charges through winter months while being protected from a service disconnect during the season.
- Electric Senior Citizen Bill Credits: This income assistance credit is designed to help seniors on fixed incomes.
- The Electric Senior Citizen provision helps you with your electric bill with an added credit of $4 to your bill each month. Qualifying customers must meet age requirements and be the head of the household.
- If you are eligible to receive the Electric Income Assistance credit, you will no longer receive the Electric Senior Citizen credit.
