Bank Branch Closures: How They’re Affecting Customers and Why It’s Happening

By John

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Many banks close branches every year, and it’s becoming more common. In fact, over the past ten years, bank closures have been happening regularly, but banks often don’t inform the public about all of them.

This trend can leave people feeling confused and worried, especially since it’s not something most people think about unless it affects them personally.

Why Are Bank Branches Closing?

One of the main reasons for branch closures is that more people are using online banking rather than going to physical locations. Banks are shifting towards digital services to meet customer needs.

For example, Bank of America closed 132 branches from January to September in 2024, while U.S. Bank closed 101. The banks say this helps streamline operations, meaning that instead of keeping many branches close to each other, they combine them into fewer locations.

What Happens When Banks Close Branches?

When a bank closes a branch, it can cause problems for customers who need to go in person. Not everyone can easily travel to a far-off location, and some people still prefer visiting branches for certain services, like withdrawing cash or getting help with their accounts. For those who don’t use online banking, fewer branches can be an inconvenience.

How Many Branches Are Closing?

In 2024, over 700 branches have already closed, and if this rate continues, over 1,000 branches could close by the end of the year. If the trend continues at this pace, experts predict that the last physical bank branch in the U.S. could close in 2041.

How Does This Affect People?

The closure of branches is especially difficult for older adults who might find online banking challenging. In fact, 39% of people in a survey said they trusted banks with physical branches more than those without them.

For young people, online banking is becoming the norm, but not everyone is comfortable with this shift.

Bank branch closures are becoming a common trend as more people turn to online banking. While this is convenient for some, it leaves others struggling to access in-person services.

As the number of branches decreases, we may see more changes in how we do banking in the future, with online services becoming the new normal.

1. Why are so many bank branches closing?

Banks are closing branches because more people are using online banking instead of visiting in person. This helps banks save costs and offer better services online.

2. How does closing branches affect customers?

Some customers, especially older ones, rely on in-person services like depositing cash or getting help with their accounts, which can be difficult if there aren’t any nearby branches.

3. Will more banks close their branches?

Yes, many banks are closing branches as more customers move to online and mobile banking. This trend is likely to continue.

4. When will the last bank branch close in the U.S.?

Experts predict that if current trends continue, the last physical bank branch could close by 2041.

5. How does online banking impact traditional banks?

More people are choosing online banking because it is more convenient. As a result, traditional banks are adjusting by closing branches and investing more in digital services.

John

John's work has been recognized with several awards, including Google Fact Check 2023 Award, reflecting their dedication to journalistic integrity and excellence. They believes that local news is essential for a healthy democracy, empowering citizens with the information they need to make informed decisions.

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